Chang, Richard Y. <br/><br/>
Improving through benchmarking / 
Richard Y. Chang, Kelly P. Keith.  
 - London :  Kogan Page,  c1994. 
 - vii, 85 p. :  ill. ;  25 cm. 
<br/><br/><label>ISBN: </label>9780749416553 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Benchmarking
<br/><br/><label>Dewey Class. No.: </label>658.3125  /  CHA