TY  - BOOK
AU  - Zanetti, Daniel
TI  - Amaze your customers!: Creative tips on winning and keeping your customers 
SN  - 9780749445577
U1  - 658.8343  
PY  - 2006///
CY  - London
PB  - Kogan Page
KW  - Customer satisfaction
KW  - Customer services
KW  - Business Competition
N1  - Customer satisfaction; Customer services; Competition
ER  -