Zanetti, Daniel <br/><br/>
Amaze your customers! :  Creative tips on winning and keeping your customers / 
Daniel Zanetti. 
 - London :  Kogan Page,  c2006. 
 - xi, 144 p. : 
<br/><br/> Customer satisfaction; Customer services; Competition 
<br/><br/><label>ISBN: </label>9780749445577 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer satisfaction<br/>Customer services<br/>Business Competition
<br/><br/><label>Dewey Class. No.: </label>658.8343   / ZAN