TY  - BOOK
AU  - Oakland, John S.
TI  - Total quality management: Text with cases 
SN  - 0750639520
U1  - 658.5 22
PY  - 2000///
CY  - Oxford
PB  - Butterworth-Heinemann
KW  - Quality management
KW  - Total quality management
N1  - Includes bibliographic references and index
ER  -