Oakland, John S. <br/><br/>
Total quality management :  Text with cases / 
John S. Oakland. 
 - 2nd ed. 
 - Oxford :  Butterworth-Heinemann,  c2000. 
 - xii, 380 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographic references and index 
<br/><br/><label>ISBN: </label>0750639520 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality management<br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.5  / OAK