TY  - BOOK
AU  - Ayeni, Victor
TI  - Empowering the customer: The citizen in public sector reform 
SN  - 0850926491
U1  - 658.812  
PY  - 2001///
PB  - Commonwealth Secretariat
KW  - Customer relations
KW  - Customer services
N1  - Customer relations; Customer care
ER  -