TY  - BOOK
AU  - Liswood, Laura A. 
TI  - Serving them right: Laura A Liswood
SN  - 0887303463
U1  - 658.812 
PY  - 1950///
CY  - NewYork
PB  - Harper business
KW  - Consumer satisfaction
KW  - United States
KW  - Customer services
ER  -