Liswood, Laura A.  <br/><br/>
Serving them right :  Laura A Liswood. 
Innovation and powerful customer retention strategies / 
 - NewYork :  Harper business,  1950 
 - xi, 180 p. :  ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>0887303463 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction --United States <br/>Customer services  --United States
<br/><br/><label>Dewey Class. No.: </label>658.812  / LIS