TY  - BOOK
AU  - Nash, Susan Antoinette  
AU  - Nash, Derek 
TI  - Deliver Outstanding customer service: Gain and retain customers and stay ahead of the competition 
SN  - 9781857037838
U1  - 658.812  
PY  - 2002///
CY  - Oxford : 
PB  - How To Books, 
KW  - Customer services
KW  - Competition
ER  -