Nash, Susan Antoinette   <br/><br/>
Deliver Outstanding customer service :  Gain and retain customers and stay ahead of the competition / 
Susan Antoinette Nash, Derek Nash. 
 - Oxford :   How To Books,   2002. 
 - xii, 226 p. ;  24 cm. 
<br/><br/><label>ISBN: </label>9781857037838 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Competition
<br/><br/><label>Dewey Class. No.: </label>658.812   / NAS