Jeston, John. <br/><br/>
Management by process :  A road map to sustainable business process management / 
John Jeston and Johan Nelis. 
 - 1st ed. 
 - Burlington, MA :  Butterworth-Heinemann,  2006. 
 - xxi, 303 p. :  ill. ;  26 cm. 
<br/><br/>Includes bibliographical references (p. [429]-432) and index. 
<br/><br/><label>ISBN: </label>0750669217 9780750687614 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial management.<br/>Production planning.<br/>Reengineering (Management)<br/>Business planning.<br/>Process control.
<br/><br/><label>Dewey Class. No.: </label>658.4  / JES