Critical success factors simplified : Implementing the powerful drivers of dramatic business improvement /
Marvin T. Howell.
- Boca Raton : CRC Press, c2010.
- x, 146 p. : ill. ; 27 cm.
Includes bibliographical references and index.
9781439811177
2009028125
Organizational effectiveness--Measurement. Performance--Measurement. Performance standards. Total quality management. Business planning.