TY - BOOK AU - Omachonu,Vincent K. AU - Ross,Joel E. AU - Swift,J.A. TI - Principles of total quality SN - 9781574443264 U1 - 658.4013 22 PY - 2004/// CY - Boca Raton, Fla. PB - CRC Press KW - Total quality management KW - Quality control KW - Standards N1 - Includes bibliographical references and index ER -