Reidenbach, R. Eric. <br/><br/>
Listening to the voice of the market :  How to increase market share and satisfy current customers / 
R. Eric Reidenbach. 
 - Boca Raton :  CRC Press,  c2010. 
 - xi, 193 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781420093308 
<br/><br/><label>LCCN: </label>2009035153 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing research.<br/>Consumer satisfaction.
<br/><br/><label>Dewey Class. No.: </label>658.83  / REI