TY  - BOOK
AU  - Schwartz, Steven J.
TI  - How to make hot cold calls
SN  - 9781550051339
U1  - 658.85  
PY  - 2006///
CY  - Markham, Ont. : 
PB  - Fitzhenry & Whiteside
KW  - Telephone selling
KW  - Telemarketing
ER  -