Schwartz, Steven J. <br/><br/>
How to make hot cold calls / 
Steven J. Schwartz. 
 - 3rd ed. 
 - Markham, Ont. :   Fitzhenry & Whiteside,  c2006. 
 - viii, 183 p. :  ill. ;   21 cm. 
<br/><br/><label>ISBN: </label>9781550051339 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telephone selling<br/>Telemarketing
<br/><br/><label>Dewey Class. No.: </label>658.85   / SCH