TY  - BOOK
AU  - Block,Peter
TI  - Flawless consulting: a guide to getting your expertise used 
SN  - 9780787948030
U1  - 001.02373 19
PY  - 1981///
CY  - Austin, Tex., San Diego, Calif.
PB  - Learning Concepts, Distributed by University Associates
KW  - Business consultants
N1  - Table of Contents

A Consultant by Any Other Name
Techniques Are Not Enough
Flawless Consulting
Contracting Overview
The Contracting Meeting
The Agonies of Contracting
The Internal Consultant
Understanding Resistance
Dealing with Resistance
From Diagnosis to Discovery
Getting the Data; Whole Systems Discovery
Preparing for Feedback
Managing the Feedback Meeting
Implementation
Strategies of Engagement
Some Tools for Engagement
Ethics and the Shadow Side
The Heart of the Matter
Another Checklist You Can Use; Suggestions for Further Reading
Acknowledgements
About the Author; Bibliography: p. 211
ER  -