TY - BOOK AU - Murphy,Herta A. AU - Hildebrandt,Herbert William AU - Thomas,Jane P. TI - Effective business communications SN - 9780070443983 U1 - 651.7 21 PY - 1997/// CY - New York PB - McGraw-Hill Companies KW - Commercial correspondence KW - Business report writing KW - Business communication N1 - Includes bibliographical references and index ER -