Tschohl, John <br/><br/>
The Customer is boss :  A practical Guide getting what you paid for and more / 
John Tschohl. 
 - Minneapolis,MN :  Best sellers Publishing,  c1993. 
 - 214 p. :  ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>9780963626806 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service
<br/><br/><label>Dewey Class. No.: </label>381.33  / TSC