TY  - BOOK
AU  - Back,Ken
AU  - Back,Kate
TI  - Assertiveness at work: A practical guide to handling awkward situations 
SN  - 9780077114282
U1  - 158 22
PY  - 2005///
CY  - London, New York
PB  - McGraw-Hill (UK)
KW  - Communication in personnel management
KW  - Assertiveness (Psychology)
KW  - Interpersonal relations
KW  - Management
KW  - Psychological aspects
N1  - Includes index
ER  -