Back, Ken. <br/><br/>
Assertiveness at work :  A practical guide to handling awkward situations / 
Ken and Kate Back. 
 - London ;  New York :  McGraw-Hill (UK),  c2005 
 - xiii, 207 p. :  ill. ;  24 cm. 
<br/><br/>Includes index. 
<br/><br/><label>ISBN: </label>9780077114282  £8.95 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in personnel management.<br/>Assertiveness (Psychology)<br/>Interpersonal relations.<br/>Management--Psychological aspects.
<br/><br/><label>Dewey Class. No.: </label>158  / BAC