TY  - BOOK
AU  - Kotler, John P. 
AU  - Cohen, Dan S.
TI  - The heart of change: Real life stories of how people change their organisations 
SN  - 9781578512546
U1  - 658.406 
PY  - 2002///
CY  - Boston (Mass.) : 
PB  - Harvard Business School Press
KW  - Organisational change
KW  - Organizational innovation
ER  -