Public services delivery / 
edited by Anwar Shah. 
 - Washington, D.C. :  World Bank,  c2005. 
 - xxxviii, 219 p. :  ill. ;  23 cm. 
 - Public sector, governance, and accountability series .
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780821361405 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Government productivity--Evaluation.<br/>Public administration--Evaluation.<br/>Municipal services--Evaluation.<br/>Medical care--Evaluation.<br/>Education--Evaluation.<br/>Public welfare--Evaluation.<br/>Infrastructure (Economics)--Evaluation.
<br/><br/><label>Dewey Class. No.: </label>361.60684  / PUB