TY  - BOOK
AU  - Oakland,John S.
TI  - Total organizational excellence: Achieving world-class performance 
SN  - 9780750632096
U1  - 658.562 22
PY  - 1999///
CY  - Oxford, Boston
PB  - Butterworth-Heinemann
KW  - Total quality management
KW  - Benchmarking (Management)
KW  - Leadership
KW  - Teams in the workplace
N1  - Includes bibliographical references (p. [261]-264) and index
ER  -