Oakland, John S. <br/><br/>
Total organizational excellence :  Achieving world-class performance / 
John S. Oakland. 
 - Oxford ;  Boston :  Butterworth-Heinemann,  1999. 
 - 271 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. [261]-264) and index. 
<br/><br/><label>ISBN: </label>9780750632096 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Benchmarking (Management)<br/>Leadership.<br/>Teams in the workplace.
<br/><br/><label>Dewey Class. No.: </label>658.562  / OAK