TY - BOOK AU - Dale,B.G. AU - Cooper,Cary L. AU - Wilkinson,Adrian TI - Managing quality and human resources: A guide to continuous improvement SN - 8187233532 (pbk. : alk. paper) U1 - 658.3 21 PY - 2001/// CY - Oxford [England], Malden, Mass. PB - Blackwell KW - Total quality management KW - Human capital KW - Comparative management KW - United States KW - Japan N1 - Includes bibliographical references and index ER -