TY  - BOOK
AU  - Haight, Annie
TI  - Getting TQM to work : : Manage activities diploma S/NVQ Level 5 
SN  - 9780750636643
U1  - 658.4013 20
PY  - 1997///
CY  - Oxford : 
PB  - Pergamon Open Learning, 
KW  - Business planning
ER  -