TY  - BOOK
AU  - Kotter,John P.
AU  - Cohen,Dan S.
TI  - The heart of change: Real-life stories of how people change their organizations 
SN  - 9781578512546
U1  - 658.406 22
PY  - 2002///
CY  - Boston, Mass.
PB  - Harvard Business School Press
KW  - Organizational change
N1  - Includes index; Introduction : the heart of change -- Increase urgency -- Build the guiding team -- Get the vision right -- Communicate for buy-in -- Empower action -- Create short-term wins -- Don't let up -- Make change stick -- Conclusion : we see, we feel, we change
ER  -