Woolcott, Lysbeth A. Mastering business communication / Lysbeth A. Woolcott, Wendy R. Unwin. - England : Palgrave Macmillan, c1983. - ix, 309 p. : ill. ; 21 cm. Includes index. ISBN: 9780333335291 Subjects--Topical Terms: Business communication Dewey Class. No.: 658.45 / WOO