TY  - BOOK
AU  - Karr, Ron
AU  - Blohowiak, Donald W. 
TI  - The complete idiots guide to great customer service
SN  - 9780028619538
U1  - 658.812  
PY  - 1997///
CY  - New York, NY : 
PB  - Alpha Books, 
KW  - Customer service
N1  - Includes index
ER  -