Karr, Ron <br/><br/>
The complete idiots guide to great customer service / 
Ron Karr, Donald W. Blohowiak. 
 - New York, NY :   Alpha Books,   c1997. 
 - xxvi, 326 p. :  ill. ;   24 cm. 
<br/><br/>Includes index. 
<br/><br/><label>ISBN: </label>9780028619538 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service
<br/><br/><label>Dewey Class. No.: </label>658.812   / KAR