TY - BOOK AU - Plsek, Paul E. TI - Creativity, innovation, and quality SN - 9788120316904 U1 - 658.5 22 PY - 1998/// CY - New Delhi : PB - Prentice Hall KW - Creative ability in business KW - Technological innovations KW - Total quality management N1 - Includes bibliographic references and index ER -