Smith, Ian  <br/><br/>
Meeting customer needs / 
Ian Smith. 
 - 3rd ed. 
 - New York :  Elsevier,  2003. 
 - 218 p.   ill. ;  25 cm. 
<br/><br/><label>ISBN: </label>9780750659840 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer focus.<br/> Customer needs. <br/>Consumer satisfaction.
<br/><br/><label>Dewey Class. No.: </label>658.812  / SMI