Wiersema, Fred <br/><br/>
Customer intimacy / 
Wiersema Fred. 
 - London :  Harper Collins Business,  1996. 
 - 221 p.  ill. ;  20 cm. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services. <br/>Customer relations.
<br/><br/><label>Dewey Class. No.: </label>658.812  / WEI