Wellemin, John <br/><br/>
Successful customer care in a week / 
John Wellemin. 
 - 2nd ed. 
 - London :  Hodder and Stoughton,  1998 
 - 95 p. :  ill. ;  20 cm. 
<br/><br/><label>ISBN: </label>9780340711965 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction.<br/>Customer services. 
<br/><br/><label>Dewey Class. No.: </label>658.81  / WEL