Karr, Ron  <br/><br/>
The complete Idiot's guide to great customer service / 
Ron Karr and Donald W Blohowiak. 
 - New York :  Alpha books ltd.,  1997 
 - 325 p. :  ill. ;  23 cm. 
<br/><br/><label>ISBN: </label>0-02-861953-6 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.
<br/><br/><label>Dewey Class. No.: </label>658.812  / KAR