TY  - BOOK
AU  - Lawton, Robin L.
TI  - Creating a customer centred culture: Leadership in quality, innovation and speed 
SN  - 0-87389-151-1
U1  - 658.812 
PY  - 1993///
CY  - USA
PB  - ASQC quality press
KW  - Customer services
KW  - Quality control
KW  -  Total quality management
ER  -