Lawton, Robin L. <br/><br/>
Creating a customer centred culture :   Leadership in quality, innovation and speed / 
Robin L . Lawton. 
 - USA :  ASQC quality press,  1993 
 - xix, 177 p. :  ill. ;  26 cm. 
<br/><br/><label>ISBN: </label>0-87389-151-1 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services --Quality control.-- Total quality management.
<br/><br/><label>Dewey Class. No.: </label>658.812  / LAW