TY  - BOOK
AU  - Fraser- Robinson, John 
TI  - Its all about customers: The perfect way to grow your business through marketing, sales and service 
SN  - 0-7494-3073-7
AV  - 658.812FRA 
U1  - 658.812 
PY  - 1999///
CY  - London
PB  - Kogan page
KW  - Customer services.
KW  - Quality control.
KW  - Marketing
ER  -