Fraser- Robinson, John  <br/><br/>
Its all about customers :  The perfect way to grow your business through marketing, sales and service / 
John Fraser- Robinson. 
 - 2nd ed. 
 - London :  Kogan page,  1999. 
 - ix, 192 p. :  ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>0-7494-3073-7 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services. <br/>Quality control. <br/>Marketing.
<br/><br/><label>LC Class. No.: </label>658.812FRA 
<br/><br/><label>Dewey Class. No.: </label>658.812  / FRA