TY  - BOOK
AU  - Daffy, Chris
TI  - Once a customer, always a customer
SN  - 1-86076-164-x
U1  - 658.812 
PY  - 2001///
CY  - Dublin, Ireland
PB  - Oak Tree Press
KW  - Customer relations
KW  - Handbooks, manuals, etc.
KW  - Customer services
KW  - Handbooks, manuals, etc
ER  -