Personal selling : Building customer relationships and partnerships /
Rolph E. Anderson, Alan J Dubinsky, Rajiv Mehta.
- 2nd ed.
- New York : Houghton Mifflin co., 2007.
- xxv, 497 p. : ill. ; 26 cm.
Previous ed. published as: Personal selling : achieving customer satisfaction and loyalty / Rolph E. Anderson, Alan J. Dubinsky.