TY  - BOOK
AU  - Allen, Melanie 
AU  - Holmes, Karen 
TI  - Customer focus : : Manage activities certificate SNVQ level 4 
SN  - 9780750636636
U1  - 658.812 
PY  - 1997///
CY  - Oxford : 
PB  - Pergamon Open Learning, 
KW  - Customer services
KW  - Management
ER  -