Allen, Melanie  <br/><br/>
Customer focus :   Manage activities certificate SNVQ level 4 / 
Melanie Allen, Karen Holmes. 
 - Oxford :   Pergamon Open Learning,   1997. 
 - x, 82 p. ;  30 cm. 
 - Institute of Management open learning programme, workbook 4.  .
<br/><br/><label>ISBN: </label>9780750636636 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services --Management.
<br/><br/><label>Dewey Class. No.: </label>658.812  / ALL