TY  - BOOK
AU  - Nash, Susan Antoinette 
AU  - Nash, Derek 
TI  - Delighting your customers : : Keep your customers coming back, time and time again 
SN  - 9781857035964
U1  - 658.812 
PY  - 2001///
CY  - Oxford : 
PB  - How To Books, 
KW  - Customer services
ER  -