Nash, Susan Antoinette  <br/><br/>
Delighting your customers :   Keep your customers coming back, time and time again / 
Susan Antoinette Nash [and] Derek Nash. 
 - Oxford :   How To Books,   2001. 
 - 160 p. ;  22 cm. 
<br/><br/><label>ISBN: </label>9781857035964 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.
<br/><br/><label>Dewey Class. No.: </label>658.812  / NAS