TY  - BOOK
AU  - Brown, Stanley A.
TI  -  Strategic customer care: An evolutionanry approach to increasing customer value and profitability 
SN  - 9780471643425
U1  - 658.812 22
PY  - 1999///
CY  - New York ; Chichester : 
PB  - Wiley, 
KW  - Customer care
N1  - Includes bibliographic references and index
ER  -