Brown, Stanley A. <br/><br/>
Strategic customer care :  An evolutionanry approach to increasing customer value and profitability / 
Stanley A. Brown. 
 - New York ; Chichester :   Wiley,   c1999. 
 - xiii, 305 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographic references and index. 
<br/><br/><label>ISBN: </label>9780471643425 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer care
<br/><br/><label>Dewey Class. No.: </label>658.812  / BRO