TY - BOOK AU - Parasuraman,A. AU - Grewal,Dhruv AU - Krishnan,R. TI - Marketing research SN - 9780618660636 U1 - 658.83 22 PY - 2007/// CY - Boston PB - Houghton Mifflin Co. KW - Marketing research N1 - Includes bibliographical references (p. 581-611) and indexes ER -