Gartside, L.  <br/><br/>
Model business letters / 
L. Gartside, revised by Shirley Taylor. 
 - 4th ed. 
 - London :  Longman Group UK ;   ELBS/Pitman,   c1992. 
 - xiii, 367 p. :   24 cm.  ill. ;  
<br/><br/> Table of Contents<br/><br/>Unit 1. Techniques of business letter writing<br/>Introducing the business letter<br/>Getting the message across<br/>Structuring the body of the letter<br/><br/>Unit 2. Routine business letters<br/>Enquiries and replies<br/>Quotations, estimates and tenders<br/>Orders and their fulfilment<br/>Invoicing and settlement of accounts<br/>Letters requesting payment<br/>Complaints and adjustments<br/>Credit and status enquiries<br/>A typical business transaction<br/><br/>Unit 3. Special business letters<br/>Goodwill letters<br/>Circular letters<br/>Sales letters and voluntary offers<br/>Personnel<br/>Travel and hotels<br/>Miscellaneous letters<br/><br/>Unit 4. Classified business letters<br/>Agencies<br/>International trade<br/>Banking (Home business)<br/>Banking (International business)<br/>Transport<br/>Insurance<br/><br/><br/><br/><br/> 
<br/><br/>Includes index. 
<br/><br/><label>ISBN: </label>9780273039983  0273039989 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business --Correspondence 
<br/><br/><label>Dewey Class. No.: </label>808.066651  / GAR